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Steven C

1 reviews | Active since Jun 2013

06 Sept 2017, 08:32

Telkom service Sucks

I have been struggling to cancel my LTE account since the 11th May 2017 with no luck so I stopped paying the account then I get a call from Telkom I have to get the account paid up and only then Telkom will cancel the account and reverse the fees, payments done and still no help even after numerous mails sent to Telkom and calling in. Telkom service is poor and I would not recommend Telkom to anyone. I’m so frustrated with Telkom since becoming a client the first time when I was paying for a 4mb line but not even getting 2mb service. Moving to LTE was even worse as I was told uncapped is not supported in my area, for me to find out after testing a friends uncapped LTE device and sim in my area and it was working fine. That is the reason I want to cancel with telkom, but their service is so poor you even struggle to do that and keep getting billed.

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Steven C's update19 Oct 2017, 14:54
Reviewer Update
I rep**** to you with my contact details and I have done numerous follow ups by contacting the Telkom support to escalate the matter. I have even been sending follow up mails with a read and receive notification. But still have not got my issue resolved?? If I refuse to pay the account I immediately get refused any assistance. Yet there in no proper assistance as if all queries and issues get escalated to a black hole at Telkom. I have never experienced such bad service in my life as the service from Telkom. I have been trying to close my LTE data account since May 2017 and it still has not been closed nor has anyone assisted me yet. I keep paying the account because Im told it has to be up to date for assistance... When will Telkom pay me all my money back?? And not accredit my account, pay my money back?? This company is a joke to be honest....