Telkom service sucks

<p>We have on numerous occations reported an itermittent fault on our business line which affects our phone line & e-mail access. Each time we are provided with a reference but no response/service. I resorted to placing the fault report online, after being placed on hold for what seemed like hours on numerous occasion. However, I cannot do so because there is an existing fault reference (671CRK100117) which is apparently being ignored. For a service provider which has lost, and is still losing, so much of a dying market Telkom seems to be pretty complacent & disinterested in customer service. These are no doubt the same people who protest & dance around with placards when jobs are shed.</p>