telkom service suck if you are not a client

I have a telkom pole in my yard which rotted and collapsed, only hanging on the wires. It is almost impossible to contact telkom if you are not a client and have a telephone number with them. I've managed to get in contact with telkom via their online chat, and received a promise that a telkom technician will contact me. It's been 2 weeks with no feedback. The chat also got disconnected before I could write down the call reference number. I've contacted telkom today again via their online chat platform. Got disconnected twice from their side. After the 3rd time, the told me the fault reporting service is not working properly and they will SMS me the call reference number. IF someone from telkom is reading this, please note, that if i do not get feedback by the end of this week, I will cut the wires holding up the pole, and I will remove the pole myself.