telkom service stinks

telkom service stinks between call centre and telkom stores, firstly my wife phones the call centre to follow up why the debit order will come off , the agent stats everything is in order, then telkom suspendeds our line due to payment we paid the account upto date , due to there mistake , installed my DSL in Feb and since then it hasnt worked even the first week of installation i had to log a call for them to repair the line the worst is the modem, no storms nothing the modem dies send it to key west firstly they stat its out of warranty then it was hit by lightning (first there was not a cloud in the sky) so then they suggested fibre we are still waiting for service my ref no. ********** 5, 105 ark140419, ********** 7, ********** 6 my fibre ref no. 206897 our land line no. ********** 875 / contact cell no. ********** 077