TELKOM SERVICE STINKS

On the 13/09/2018 I did an online application for a new mobile device. The amount was debited from my account and I received a pre-approval sms. I called the sales department on 17th who advised that they cant see an order on their system. I asked that they get somebody to call me to tell me what is going on. Has my contract been approved? One of the gentleman assisted me and sent me a screen shot of an order that I placed back in 2016. I was never given a order number/ tracking number nothing. Today 20/09/2018 I was told that it was approved and that it takes 5 working days to deliver and guess what today is the 5th working day and nothing .

Telkom have great specials and great products but their customer service is appalling to say the least.

Dont order online!!!