Telkom service still bad

On the first of March 2016 I report a fault at Telkom callcentre, everyday I phone to hear what the problem is but no response, they only tell me that the technician is on site, still no technician phone me to tell me that he is at my premises and want to see if the problem is not at my premises, nothing, the callcentre only tell you no mam his is on site, how long does it take Telkom to fix a line and ADSL, I really need better service from Telkom please.