Telkom service so ****en Sad

I went into the Telkom direct shop in Cape gate and spoke to a lady by the name of Siyanda who assisted me or so I thought !! Only to find out today that she had no clue on what she was doing !! She emailed Donald Motau who was suppose to reconnect my land line and when I called this afternoon only to discover he works with mobile numbers only so a wasted a full day in the store that's just ****en ****ed up