Telkom service shocking
<p>i logged a fault in my Telkom line on 14 December 2016, ref 53CRK141216 on ********** 371. On the 15 dec my joy at receiving a message from Telkom saying my fault had been resolved was very short lived. Upon checking the line, there was no voice service or adsl service. I phone call centre where the call centre agent acknowledged that there was still a fault on the line and reopened it. Since then, I have been calling diligently each morning, to be told that my fault was being escalated.</p> <p> </p> <p>on the 19th I was told that the fault had been assigned to a technician. This hasn't made any difference though as I have still received no feedback on what the fault is or when it will be attended to. I phoned yesterday (21 dec) afternoon, spoke to an agent (Pfarelo) who promised to try and get hold of the technician and call me by 21:00 if he got a response and that he would escalate to the despatch manager) sadly, no call came through.</p> <p> </p> <p>This morning, I was told by the agent that the fault was being escalated- this time I received a ref 932568-clearly, the previous promises of escalations weren't actually true!</p> <p> </p> <p>this service is so horrific, it can only occur when we have a monopoly fixed line provider. As it is, it's costing me R100s of rands per day in mobile data...another ripoff.</p>