LM
Leandra M
1 reviews | Active since Jan 2014
16 Sept 2015, 11:01
TELKOM SERVICE SHOCKING
Our Firm (BVRM Attorneys - Norwood) have been logging calls to Telkom since the 13th August 2015, to date we have had no technician attending to our 2 dead telephone lines and as a result thereof our business is suffering.<br> <br> We have escalated the problem (escalation ref no: 727-650) 18th August 2015 and was given a 24-48 hour turn around time.<br> <br> We are in September and nothing has been sorted out numerous telephone calls to the call centre has proved fruitless.<br> <br> Disgusting Service to say the least!!!
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Telkom's replyOfficial
16 Sept 2015, 12:55Hello lilolee,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM146193.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM146193.
Regards
William
Telkom Social Media Team
Telkom's reply16 Sept 2015, 12:55
Official
Hello lilolee,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM146193.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM146193.
Regards
William
Telkom Social Media Team