Telkom Service Shocking

<p>For 5 months now I have been complaing and reporting that my ADSL connection is slow. I pay for FASTEST, which is R425pm and I should be getting up to 10Mbps! I was getting this last year, have proof from speed tests recorded. But has decreased down to 2-3Mbps, 4Mbps if I am lucky! Everytime I log a fault and explain myself, it gets marked off has completed! But yet, my speed doesnt change! </p> <p>I want 2 things -</p> <p>1. a refund for the difference between R425 and R299 (Faster, up to 4Mbps) for 5 months = R630</p> <p>2. sort out my speed. If i was previously getting 8/9Mbps, then obviously it is available in my area! so why cant it be sorted?! </p> <p> </p> <p>This is actually not the 1st time this has happened, last year too, for a few months it was the same thing! and someone had "capped" the telkom adsl line for everyone in my area! Without even checking whether there were clients paying for fastest speed! </p> <p> </p> <p>Really shocking service! </p>