Telkom service ridiculous

On the 24 of March 2020 I reported that my landline and internet service is down I spoke to Zanele and Mzomoli and my red no is ***1. It is now the 28 March and my services is still down. Since the 27 March I have been receiving SMS’s that the fault has been fixed but my service is still down I am calling Telkom but not getting threw . My family is in Cape Town I can’t even communicate with them to hear how the are doing. This is ridiculous I have this problem every month. But I have to pay my bill. And I am not receiving a service. At this moment I am on hold already for an hour trying to get hold of Telkom on the phone. And I have to call them from my cellphone every time. I am really not happy about this. I can’t even do work because I need my internet.