Telkom Service Rating, what service!?

Hi,

We app**** for ADSL installation in mid January 2019. It has now been 3 Months and we still did not get our ADSL installation or any update whatsoever. We have tried repeatedly to phone Telkom, but as always there is no answer! even holding on 30 minutes at a time does not help.

We have gone to the offices of Telkom as well in Kolonade, three times already and each time we are told that they will be phoning us the very same day. Did we get phoned on either of the three times we were promised by Telkom employees? NO! Now I would like to point out that upon placing our order, we were told it could take up to 30 working days, which already is a lot. To be waiting 3 Months now without ANY progress at all... how is this even possible?

How does Telkom still exist if they cant even take new business on? This is really bad service. If we could rate the service any lower , we would actually go down Minus another 5 Stars. The rating is to rate service, but in this instance, what service is to be rated if NO service even exists?

We really need some help here from someone that can hopefully get things done. Our Order number is: ********** 69A