Telkom Service Provider

<p>Hi Hello Peter im using telkom as my (ISP) and i've been sitting for a week with no internet,my story is this i had two accounts with Telkom and this year 06 January 2016 i have cancelled 1 account and they told me to fill in the cancellation form which i did and sent it through to this email '***' and we were adviced that the cancellation take 30 days from receipt of cancellation form and the 30 days expired on the 06 February 2016 and i have been calling Telkom and everyone is telling me to resent the same info that i have already sent to the above email, they also telling me that im owing the same account that i have cancelled already and they have billed me from 06 February 2016 to current.</p>