Telkom Service Pathetic

I called telkom twice last week, 9 January 2020 ,to inform them that i would like to use their internal complaints service before i take it to this platform or to the ombuds. Telkom contract ended and i was given financials over a recorded line advising that i wouldn't be charged the full amount and what i would be charged for the service last month. Today i called again and asked the call center agent to read the notes on the system , she advised that there wasn't any notes on the system stating that i asked the TL to listen to the call and call me back. No one has called me back.

Amount R 1269.61 was the figure the person used she took this amount on the statements and advised that it would be deducted from the amount above-R463.57 R806.04 – New instalment

Won’t be charged for last month as i cancelled a month in advance

Reference number for the call : 1st call Agent I spoke to *** Contract number : ***

Cancelled 07/01/2020

I am appalled by the service from Telkom

Masilo Mohale -TL NOT AVAILABLE TO ASSIST

Teshegosatso Kafela -Manager NOT AVAILABLE TO ASSIST

All I am asking for is that the calls are being listened to and that the appropriate action is taken by the staff, management never avaliable to assist and TL in meetings ... no one wants to take ownership for the stuff agents say.