Telkom Service Pathetic

Years ago, I went through a painful process with Telkom Mobile to activate my business cell phones for international Roaming. Out of the blue yesterday, I received sms messages on all the business phones that "your International Roaming service has been deactivated successfully. For Questions or Queries dial 180." So I called 180, navigated through the endless process to reach international roaming - only to get the message: Refer to our website....

Totally unacceptable. Telkom make a blunder and then I sit with an endless pain to rectify or move to a service provider with better customer service.