VL
Vicki L

1 reviews | Active since Nov 2016

01 Nov 2016, 09:42

TELKOM SERVICE PATHETIC!!

<p>I have been battling with Telkom to fix my LTE, as I have been running on speeds for LTE from 1 - 3 Mbos, and sometimes even drops below 1. Have called and spoken to CT call centre manager (Zano), whom never got back to me after he promised. The went to Cresta branch to speak to Manager (Ifraan), whom had no time for me, but sent me to a consultant to take my details on an email and forward it to him, now again a week later, after 2 months after battling, pleading, begging nothing has been fixed. We at least after 2 months got a Technician to come and check to LTE, which he established that the ping rate from the tower to me is faulty, which he put in a report based on this, but one week later no LTE, although Telkom charges me for LTE. I don't know what to do anymore, can't even get a manager to assist your from Telkom these days, how pathetic!!!!!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply01 Nov 2016, 12:43
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Network Team.

Your reference number is ***3.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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