1 reviews | Active since Nov 2016
TELKOM SERVICE PATHETIC!!
<p>I have been battling with Telkom to fix my LTE, as I have been running on speeds for LTE from 1 - 3 Mbos, and sometimes even drops below 1. Have called and spoken to CT call centre manager (Zano), whom never got back to me after he promised. The went to Cresta branch to speak to Manager (Ifraan), whom had no time for me, but sent me to a consultant to take my details on an email and forward it to him, now again a week later, after 2 months after battling, pleading, begging nothing has been fixed. We at least after 2 months got a Technician to come and check to LTE, which he established that the ping rate from the tower to me is faulty, which he put in a report based on this, but one week later no LTE, although Telkom charges me for LTE. I don't know what to do anymore, can't even get a manager to assist your from Telkom these days, how pathetic!!!!!</p> <p> </p>
BEING TOLD AGAIN THAT THIS CASE WILL BE ESCALATED AND I SHOULD WAIT 7 TO 21 WORKINGS DAYS, AFTER ALREADY WAITING 2 MONTHS AND SEVERAL COMPLAINTS AS TO NO LTE, THIS IS STILL NOT ACCEPTABLE. HOW MANY TIMES DOES TELKOM WANT TO ESCALATE THE CASE AND PUT ME ON THE 21 WORKING DAYS WAITING TIME????? IS IT NOT TIME THAT SOME MANAGER ACTUALLY PICKS UP THIS CASE AND GETS IT RESOLVED!!!!!!!!!!
BEING TOLD AGAIN THAT THIS CASE WILL BE ESCALATED AND I SHOULD WAIT 7 TO 21 WORKINGS DAYS, AFTER ALREADY WAITING 2 MONTHS AND SEVERAL COMPLAINTS AS TO NO LTE, THIS IS STILL NOT ACCEPTABLE. HOW MANY TIMES DOES TELKOM WANT TO ESCALATE THE CASE AND PUT ME ON THE 21 WORKING DAYS WAITING TIME????? IS IT NOT TIME THAT SOME MANAGER ACTUALLY PICKS UP THIS CASE AND GETS IT RESOLVED!!!!!!!!!!
