Telkom Service Pathetic

Service delivery problems were reported to Telkom on 10 March 2016. It has taken 8 days to discover, after numerous calls to the fault tracking department, that this is a 'bulk problem' which means that the area is experiencing the same problem. On requesting advice on whom to speak to regarding other problems such as non delivery of e-mail I was told to wait for a Supervisor. The wait was concluded after 20 minutes during which time no further communication was received.<br> In general one gets the feeling that Telkom Customers are more of a pain in the backside than resolving the problems, there appears to be a total lack of interest in resolving problems. At no stage can one actually speak to a person that understands the Client's requirements and can correctly log the faults, in my case 5.<br> The general impression is that Telkom's service is pathetic.