Telkom service outrageously bad

on 4 august i app**** to have my phone transferred to a new address on 20 September giving them ample time. I got an initial sms confirming that and promising to be in touch. Nothing happened. On 3 September I decided to find out. Was told Telkom couldn't find the address to which I am relocating. Not that they contacted me about that in one month!! When i asked which address they had, I was given a completely different address, not the one I had given them. It was rectified and when I put the phone down, my line was disconnected along with adsl. Now it started: call centre,told my line had been suspended to call accounts, accounts told me what I knew (all paid up) to phone sales, sales told me my line is functioning and when I disagreed, was cut off. Start again, call centre, told this time to phone Sales again and within minutes my phone was reconnected. No explanation, no apology. The whole story went from 8 am to 1.30pm with the only interruption of driving to work (30 min)the rest was hanging on to get a consultant, repeating myself over and over again etc, etc. When I asked for reference numbers I was not given any only to go back to the original they had sent me in the early sms. Also the function by which you can rate your experience with Telkom was off. I don't even know whether my transfer will happen and just don't have the energy or time to find out. Time to ditch Telkom altogether. Any advice?