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gotian G

1 reviews | Active since Jan 2017

10 Jan 2017, 13:28

Telkom service - Or should I say lack of service

<p>oh how wonderfull to log another review for the same problem as I have logged a 3 weeks ago. </p> <p>ADSL Line still down after promises that the will privide feedback. Have now had feedback that 3 different escaltion calls has been logged. First from the call center. Ref 936695 then by the telkom twitter account and then by the Hello Peter telkom service desk. Guess what ..... No feedback no line and just empty promises.</p> <p> </p> <p>Contacted them again this morning and the feedback was it is in hand with our technicians the same feedback i have had for the pas 2 weeks. </p> <p>3 Weeks ago a technician attended checked the lines and advised it is a problem at the exchange. 2 Weeks ago a technician called and said he is on his way to check the lines in my home again and still waiting for him to pitch. However the call center says the cabling department needs to repair the fault as there is no problem in the house. </p> <p> </p> <p>Clearly no one knows what the problem is and everyone just standing around waitng for someone else to fix the problem. One thing I can be sure of my account will arrive in the next day or 2 and will be expected to be paid . </p>

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