Telkom Service or Rather Lack of Service

Since reporting that our ADSL line was down on Monday last week we are no closer to any understanding from Telkom as to what is happening - conflicting stories from the call centre but no resolution. Only empty promises.<br> Even the Telkom social media team are full on empty promises. Does nobody at Telkom know what is wrong or do they simply not care about their customers ???? This is totally unacceptable but it seems to be par for the course for Telkom.