TELKOM SERVICE.... OR LACK THEREOF

I do not know where to start

TELKOM DIRECT CLEARWATER

I have an ADSL line with Telkom. when I signed my contract it was R800.

I have paid more than R1200 most months. Telkom cannot tell me why, they just say "something extra" is on my account. I have logged countless queries with them and was told it was sorted. The previous time I spent over an hour on the phone with the agent who eventually told me that the issue is sorted. When you ask them about the statement they say that you should only pay the R800 because the statement was printed before you logged your query.

I carried on paying my R800 as per my contract without being cut off. I then tried to open up a cellphone contract. I was told that I have an outstanding amount on the Wifi (THE R300 and that im not supposed to be paying) and because of this, I could not open my contract. I paid the "outstanding" amount and then was told I now have to wait 72 hours.

I then app**** online and was sent an email stating that an agent would call me in 48 hours (I AM STILL WAITING FOR THAT PHONE CALL).

I went to the store AGAIN and it got approved. the only problem now is that I still don't have my phone as they couldn't get it out of the system.

I have emailed the agent (who I was very pleased with in the beginning) and no response. I have tried phoning the branch and their is no answer.

I am truly at my whits end with Telkom.

HELP!!!!!!!!