SW
Smuts W

1 reviews | Active since Jan 2016

12 Sept 2016, 15:43

Telkom Service (or is it)

<p>We have made arrangements with Telkom to transfer our line from 1 house to another before the 1 of July already . Up to now we still have not received a Telkom line and we were billed for the month of July and August that needs to be reimbursed . Furthermore Telkom has made arrangements on 4 different occasions to come and do installations but not 1 of these days have they whatsoever pitched up at my place to do anything. But yet the next day when u phone the call centre the tech claimed to have found a problem by the main board ,But doesnt even just let 1 know that look we found a problem so dont waste anymore time and go to work(this alone cost me out of pocket R6000 to stay at home on these 4 days and i can prove this amount!)When we tell the call centre our frustration we get told cancell if u want to or wait untill it gets resolved.This is to me unacceptable and would like better service from Telkom if we are going to continue in a contract together . ACC ********** 25220</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply13 Sept 2016, 07:25
Official

Thank you for bringing this matter to our attention.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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