Telkom Service not worth the price

I have been trying to get my contract cancelled and my number be put over to pay as you go for 2 months now.

I phoned and filled in a cancellation form for the first time on 5th of February. I phoned to follow this up and was advised that it takes 21 business days to action this from Telkom's side.

I phoned again every week with no feedback and no one to give me real answer. On the 20th of Feb I sent another email, also with to response and when I phoned I was told that it wasn't 21 working days yet.

I phoned again on the 14th of March where a call centre agent called Sidlay informed me that they haven't actioned the contract cancellation yet and that I should sent is directly to her and she will escalate it. Nothing happend.

I phoned again on the 31st of March to ensure that the contract gets cancelled by the end of March as I've been requesting. I spoke with a call centre agent called Maguba who promised me that she will immediately action it and give me some feedback. I held on the line to ensure that she received the email. I also sent an follow up email in the afternoon, but got no response.

The service of this call centre is absolutely terrible. They make promises that they don't keep and they don't follow up at all.

Avoid Telkom at all costs, even though it's cheaper, it's not worth the time and effort it takes to correspond with them!