Telkom Service not up to standard

I have been a Telkom customer for over a year now and have recently hit a brick wall. I have moved from where I was previously living and needed to move my line and wifi, after several calls to telkom and constant "we are offline", I finally managed to get through to them. I was told it will take about 14 days to move. A week later I called in to follow up and was told the move was not logged when I initially made the call. So the lady at the call center logged a new call and said it will take another 14 days to move.. 6 weeks down the line from my call I had no communication from them and then spent several more days and constant phonecalls only to get "we are offline try again in an hour"... That seems to be an everyday thing. It is now going on the 4th month in my new residence, money gets taken out every month (close to R700) for a connection I don't have anymore, if I cancel I face penalties.. I have now lost money for a service that was never provided. I can't seem to win with this company and the frustration is hitting a breaking point. I am certain I am not the only one facing a dilemma like this.. Please help