Telkom service not up to standard.

<p>I took my Huawei wifi router to the Menlyn Telkom Store seeing as it was not picking up any wifi signal. </p> <p> </p> <p>Seeing as the router was still under warranty, (I purchased the router in December last year), I wanted to send the router in for repairs. Unfortunately they required a proof of delivery to confirm the warranty of the router which I didn't have on hand. Tumi confirmed that she will send an email to your accounts department requesting the proof of delivery, which will take no longer than 48 hours.</p> <p> </p> <p>After not hearing anything from her after a week, I returned to the store and she confirmed that she hasn't received any reponse yet. Now we did a SIM swap in store when I orginally took in the router seeing as I need wifi at home. After a week the SIM was still not activated. When we went back they only then found out that a SIM card for an LTE router will not work in another device. They gave me the following options:</p> <p> </p> <p>1. I send in the router for repairs seeing as it is still under warranty which will take 28 days. I cannot sit without internet for that long.</p> <p>2. They do not offer loan units while my router goes in for repairs. </p> <p>3. I can buy a new router for R1 500 which is ridiculous seeing as my router is under warranty. </p> <p>4. They cannot give me a SIM card with my details on to use in another device seeing as the SIM cards are not interchangable. </p> <p>5. And I will of course have to continue paying my account of R600 per month for something that I cannot use?</p> <p> </p> <p>I chose this specific internet package because I am studying part time which requires a stable internet connection. Now I cannot download study material, I cannot submit assignments, I cannot do anything. Seeing as I paid R25 000 for this course, I am wondering if Telkom will refund me these expenses? </p>