RM
Robert M

1 reviews | Active since Jun 2015

22 Jun 2015, 17:34

Telkom Service Not Terminated Despite Request made

In February I sold my house in Riebeek Kasteel Western Cape. Despite my many attempts of leaving messages on the Telkom Website requesting termination of services, I received no response. Many attempts were made to telephone them with no success. Their website caters for a Transfer of Service but not a termination of Service. I went into the Telkom Shop in Century City in February 2015 and made the request to \Terminate"and was issued a Reference AI *** and am still receiving a Monthly Line charge Account from Telkom. The account rendered is now standing at over R1200.00. Robert GDL McKechnie<br> """

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Replies (1)
Telkom
Telkom's reply22 Jun 2015, 20:22
Official
Hello mckechr,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM119765.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team