TELKOM SERVICE NON EXISTING

I AM EXPERIENCING INTERMITTED/ NO INTERNET ACCESS FOR THE LAST 13 MONTHS. EVERY TIME I MUST LOG A CALL FOR THE SAME PROBLEM, JUST TO BE PUT AT THE LAST IN THE QUE. I MUST WAIT FOR WEEKS TO GET ASSISTANCE WHICH DO NOT LAST. IF I PHONE THE HELPDESK, I MUST HOLD ON FOR AT LEAST 35 MINUTES, JUST TO BE TOLD THAT THE FAULT HAD BEEN ESCALATED, BUT NOTHING GET SORTED OUT. IN THE MEANTIME I MUST UTILISE AN INTERNET CAFE TO DO MY BUSINESS WHILE PAYING FOR A SERVICE THAT IS NON EXISTENT. LAST OF NUMEROUS CALL NUMBERS 151CWK150815, 2CWK021015