Telkom service non-existent

<p>I would like to cancel my Telkom fixed line contract - something that is supposed to be very easy is now taking more than a month. </p> <p> </p> <p>My first step was to go to the Telkom store directly as Telkom is known for their bad service, thinking that I will then be helped and everyting will be sorted in one day. No you have to submit a request for the cancellation of your contract through a specific mailbox. I since then did that - the automatic reply says you will be contacted by an agent within 21 business days. How does this work if the notice period for the cancellation is 20 business days?</p> <p> </p> <p>Thereafter I spent an half an hour on the customer service line when somebody eventually answered my call just to be given an email address to which I can direct my query and she will forward this on the the correct people - again no response!</p>