1 reviews | Active since Jul 2017

23 Jul 2017, 13:06

Telkom service non-existent

<p>My landline went dead on 13.07.2017 Was reported as FAUT 746CNK120717. It is now 10 days later and have had nothing but 4 sms messages assuring me that the problem is being dealt with. My ADSL is running at a pathetic speed although meant to be a 10MBPS line.</p> <p>When phoning, no-one can provide any meaningful advice as to progress or whn problem will be attended to.</p> <p>The frustration of of dealing with Telkom never seems to change. Where is thee technical backup?</p>

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Replies (1)
's update28 Jul 2017, 21:36
Reviewer Update

Received a response the day after posting initial review assuring me that the matter was being attended to.

Now going on 5 days later with no repair affected or anyone getting in touch with me.

This is like dealing with a spin-doctor. Constant sms'es and messages but nothing happening to resolve the issue.