telkom service non existence

mid december i went to the bay side telkom offices completed a form to have telephone transferred from house in parklands to home in west beach ( 2kms away). scheduled for 15th january. thought i was doing the right thing to give them at least a month's notice. we were then cut off within a few days. i reported it. then i started getting sms messages on my phone about adsl line and i must connect etc. never had an adsl line from telkom. just a normal landline for years. still having no phone i went to their offices again, and was told it was an error and not to worry. still no phone over christmas and new year so no calls to family and friends. phone came back on approximately 5 or 7th january. we then moved 2 days earlier so once again went to the offices in bay side. got all the order numbers etc for moving phone. phone then disconnected 13th. to date i still no transfer that has been done. got numerous calls about a fault and sms about their fantastic service. although i rate it 0000 nobody from telkom has bothered to contact me. they have my cell number. then the best, i get an account for R701.40 and all the charges. STILL NO PHONE 6 VISITS TO OFFICE AND NOTHING.