Telkom service non existant

am disgusted by the level of service being received from Telkom. I reported a fault on my landline a month ago (22December 2017) to be exact. Thus far all that I have received was empty promises,being sent from pillar to post, speaking to a different consultant every time and having to explain my issue over and over again just to receive the same answer WE WAITING ON THE TECHNICIAN. I am totally and utterly disgusted. And then what upsets me even further is that Telkom has the audacity to send me a bill for a landline and Adsl line that does not work!! Telkom should really get their act together.train your consultants and explain to them what the meaning of customer service please because clearly they have no idea.