Telkom service needs upgrade.

I placed a request for a new contract at Telkom. The following day they phoned me and everything was finalised. I received my router and sim card 3 days later! Fast service. I waited the 48 hours they said it could take for the sim to be activated.

After I inserted the sim in my router a red light was on indicating that there is no service. I inserted the sim in my phone and still no service. After asking a few people in my town if they have service I phoned Telkom.

The only advice given was to reset the router and then restart. After the 3rd phone call on one weekend they told me I must go in to a Telkom store to get a new sim card. This means that I have to drive to the nearest store which is 50km away and also pay a R99 fee for the activation, again.