Telkom Service, need I say more

I have moved house and asked Telkom to move or setup my adsl line. After numerous calls to 10210 and 3 weeks later this is where I am. I have a new number, with a new contract I did not ask for and now I have 2 lines and 2 contracts to pay for. Why not move my account, why open 2. OK then, the new account is on a 2 meg line and I originally asked for 10 megs as per my previous line, I am still paying for, has 10 megs. Now after more than 30 min on the phone I am told I can only get 4 megs. Come on.....I asked for 10 as I always had 10. Why give me 2 and when I ask, I am told I can only get 4 as the max in my area. However to note I know the max in the area is 20 megs. Thereafter was informed when I sign up for the 4 megs I need to wait another week. For someone who has always been using Telkom for around 10 years this is the service I get, looks as if they are trying to lose clients. Oh and to top it off when I asked the call centre agent if he can view the calls I have made for the past few weeks, 'no they don't keep record of them'. WOW, totally useless and unacceptable service.