Telkom service.....must be *****s working there

My home has been hit by lightning twice during the week of the 15/02/2016. One of these damaged my telkom line and instrument as well as some other items. I immediately reported the incident Telkom ***. Nothing done yet. Everytime I call, I get what I can only assume is a recording (sic) - that informs me that the \line is with the fault testing centre and is being tested and therefore no technician dispatched yet.\" This bull dust excuse has been given every time I call to get a progress update. ***, how long do they actually want to test before some ***** realises that the line was hit by lightning (as was reported by me) AND IS DEAD!!!!! Can someone at Telkom technical dept with at least half a brain send a technician to actually come and fix the damn line. I am trying to run a business and thanks to you *****s I am losing money on a daily basis. Wake up please and do your jobs and stop passing the buck as and when it suits you. This line needs to be fixed within 48 hours from date and time of this complaint or you (Telkom) can come and remove this ******* from my pavement at their own leisure. See if you like that......pitch up after 23/02/2016 at 16:15:00 and......"