Telkom Service Levels Under The Gutter!

I am extremely disappointed and digusted at the level of service that Telkom offers to their customers. On the 09th of May, I called to cancel my contract and move my number to prepaid, the agent had advised me that i will NOT be charged an early cancellation fee as i am within the "24 Month Period". The second time I called in confirming my request, I am then confirmed and told that i will NOT be charged an early cancellation fee and that my request has been sucessfully submitted.

Today, after speaking to another Telkom agent I find out i will be charged and billed an early fee. It is disappointing and frustrating to know that agents/consultants don't have sufficient knowledge of their products/services/ polices- I Will never recommend Telkom to any new/existing/future customer.