Telkom Service Levels

<p>Despite bad service levels received from Telkom in the past and cancelled my ADSL line with them a few years back, I stayed loyel to them and kept my residential land line (despite the fact that their are more and more other options that are avalialbe like VOIP etc. I am moving to another house in the same suburb where I am currently residing (Durbanville). I completed the online relocation option via Telkoms website on the second of February. I did not experience much joy through this option and I phoned Telkom 5 days later. They could not pick up the online order on the system and they did the relocation application online. I received an SMS on the 10th of Feb stating that the installation is due on the 8the of April. This means from the date that I submitted the online application I have to wait more than 8 weeks for a relocation in the same area where I reside. I phone the call centre and I was told that there is a back log in the Durbanville area. Why must client suffer the inconvenience when there is a back log? I move on the 28th of Feb. That means that although I can forward my number to my cellphone (and therefore still need to pay the rental) I will be without a telephone for 5 weeks and have to incure th costs of making calls from my mobile phone. Telkom is this really te best you can do when you are actually losing so many customers who just not see the point of having land lines anymore? </p>