Telkom service level

I called telkom to get help with my internet connection which had been giving me problems For 2 weeks or more and I was given this reference number ***1 and I was told it would be resolved in 24 to 48 hours to which it was not. Nombuso Mkhize Is the consultant I spoke to on 29/07/2020 19:29

On the 01/08/2020 at 19:57 I called again and after holding for 30 minutes Ayabonga finally took my and put me on hold but then hung up on me. I called again on the 03/08/2020 And Noxolo took my call at 10:36 After I had been holding for over 20 minutes and Noxolo did not help instead she deliberately hung up on me. The service given by telkom is appalling and unprofessional they seem not to care about their clients but instead are willing to always take our money.