Telkom Service Lacking

Tried to cancel a Telkom ADSL service telephonically was told to go to a Telkom shop. The consultant was very reluctant to assist as she was more committed to her conversation with the other Telkom consultants /staff than wanting to assist a customer. I explained the situation and reason for the cancellation to which she just stared at me. I then told her she had to make copies of the documents and lodge them with the relevant Telkom departments for processing. The copies were made, I filled in a cancellation form and was told everything was done that was required to cancel the service. 3 Weeks later nothing was submitted or processed. Service for you!?