JO
Jakes O

1 reviews | Active since Mar 2009

09 May 2016, 06:41

Telkom service joke!

<p>No internet since mid-April and still no help!</p> <p>Logged a fault (***1) two to three weeks ago already and still no assistance with my LTE rooter which was working perfectly fine and the next morning just no connection.</p> <p>Phoned their help line a few times already and the only reply is: "They are still working on the problem"</p> <p>In the meantime, I am paying for a service but not receiving any!</p>

0
Replies (2)
Telkom
Telkom's reply09 May 2016, 07:13
Official

Good day HcH 

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

JO
Jakes O's update13 May 2016, 13:28
Reviewer Update
4 days again and nothing. Just phoned the call centre and everytime the matter is getting escalated. The only escalation in fact is my problems trying to run a bussiness without internet! Another week gone by without any assistance!!!!