Telkom Service issue

Good afternoon, I have an internet line that went down just over a week ago. I received an sms from Telkom to tell me that they were working on the problem. On Friday I phoned to follow up and was told the same. Today I have tried to phone. First I held for just under 30 minutes, got tired, gave up. Tried again, held for 10 minutes and still no luck. I realise that you have high call volumes but this is ridiculous. I am looking to find out what the problem with my phone is number one and how much longer it is going to take to repair, number two! Would someone give me some sort of decent feedback please!