Telkom Service issue

Good afternoon, I have an internet line that went down just over a week ago. I received an sms from Telkom to tell me that they are working on the problem. On Friday I phoned to follow up and was told the same. Today I tried to phone and follow up. First I held for just under 30 minutes, got tired and gave up and then for 10 minutes got tired and gave up. I realise that you have high call volumes but this is ridiculous. I am looking to find out what the problem with my phone is first and secondly I would like to know when this problem will be fixed. Would someone please give me a decent answer?