Telkom Service is very poor and frustrating

I moved from Kensington to Sydenham and requested my line be moved to my new address.<br> <br> This was done within two weeks of making the request. The consultant who came to my new address said he could not complete the work as his colleague at the exchange had gone out for lunch. This consultant appeared again the next day, but was unable to complete the work, stating that he was going to the office to ensure it was completed.<br> <br> I have since lodged a faults request, and after several follow- up calls, I'm being told that the turn around time to get a consultant out to come and complete the work they did not finish is seven days! I need this issue resolved as I need access to my wifi.