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Elton S

1 reviews | Active since Jun 2018

15 Jun 2018, 12:05

Telkom Service is utterly Useless!

Good Day to All, In April 2018 I contacted Telkom and asked them relocate my fixed ADSL line as I am Moving to a new house in Mid May 2018 I still have not received any confirmation from Telkom as to when they will be relocating my line and every single time I phone the call center they inform me that they are offline I must phone back in about 2 Hours. This is been going on since the mid May 2018 and I still can't get hold of them to follow up on my request

I even tried to cancel my contract with them but I can't even log into my account to cancel as the password I was provided from Telkom that not match the email address they gave me

I have been paying for a line for 2 months that I can't use and I'm receiving NO help from them

0
Replies (2)
Telkom
Telkom's reply27 Jun 2018, 16:04
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

ES
Elton S's update12 Sept 2018, 16:10
Reviewer Update
3 Months later and I received yet another Tax Invoice????????? I AM NOT PAYING FOR NO SERVICE!!!!!!!! Cancel my account as I i'm no longer being able to use my ADSL Line as I moved into a new house in APRIL 2018 ALREADY!!!!!!!!!!!! How useless does Telkom want to be???????? How long does it take such an empire of a Company to assist a single person to relocate his ADSL line????? Can you please start earning your money fairly like the rest of us! Never in my life have I come across such pathetic service.