Telkom Service is Unacceptable relating to Bill Queries

I have been experiencing trouble with my bill for the last 5months. Not once has any response been received. I lay with several reference numbers with no resolvement. When I did receive an sms to say it was resolved, the case was incorrectly logged. When I called Telkom back with a reference number provided, I then got transferred to the Mobile department after waiting for 25minutes. The service is pathetic. For the amount of money I am paying monthly to no resolvement in my bill for the last 5months, this is unacceptable. Nobody has the decency to call me with any feedback or progress. You are incorrectly charging me on a monthly basis and charging me a penalty for late payment when statements reflect the date of payment received, combined with me changing my date of payment to be received. When will this be resolved?????????????????????????? I want a Telkom consultant to call me and complete my query from beginning to end!