Telkom service is unacceptable

<p>My adsl went down approx. 2 weeks ago, but only reported it on the 14 Nov 2016.</p> <p>I went throught the usual process, got the reference number and thought great, this should be a pleasant experience, I'm assuming they will fix the problem in 2 or 3 days and carry on as usual.</p> <p> </p> <p>I followed up on 16 Nov around midday and they said a technican was at the exchange at around 8am,</p> <p>but the adsl was still down, they gave me the technicians name that was meant to fix the problem and told me that he would give me a call, no call was received from the technician.</p> <p> </p> <p>I then called them on the 17th,18th, 19th and heard the same stories the whole time, that the technician will go the exchange and see what the problem is, etc. On the 19th I received a useless number called an escalation number, which makes you think that your matter is now a "priority", but it's nothing more than another useless reference number for you to add to your list.</p> <p> </p> <p>Then I called telkom twice on 21 Nov, first operator fed me the same usual unhelpful info as the others and then the second operator mentioned that my escalation number has become a priority and that there will be a technician assigned to my problem on the 28th of November?! So Telkom thinks it is acceptable to assign a technician to your problem 2 weeks after it's reported, after being told that there was apparently a technician looking at my problem the previous week. This was unacceptable to me, so I asked to speak to a supervisor or manager, the response was that all the supervisors are in a meeting, to discuss fixing problems such as mine. What a joke, how can there not be anyone available with a senior status that can attend to matters?!</p> <p>I asked the operator to have any senior management call me, and as expected no one got back to me.</p> <p> </p> <p>Very disappointed in Telkom's unacceptable service. </p> <p> </p> <p> </p>