LH
Lisa H

1 reviews | Active since Feb 2015

23 Feb 2015, 16:57

Telkom service is unacceptable!!

Good day, trust you are well. I'm so fed up with Telkom and their support service that I will get straight into it. I logged a complaint with Telkom on 15 February via email to report about my Adsl not synchronized. I got a ref. Number from them 12CWK170215 but nothing else has been done. I'm so frustrated as you can imagine without my internet because I can't get any work done as I work from home. Secondly, their Telkom Adsl support is really frustrating because nobody can get through on any support number that they provide, example ***) I tried different times of the day and after having to wait for more than 30minutes for a \consultant"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696769;745347;2;2;0;1;0;0;2;NULL;NULL;NULL;15/02/23 16:41;15/02/23 15:02;NOT WHAT I WAS SOLD;5,81E+12;JOHAN;***;so after lots of calls and lies, i decided to have my walls sorted out again, i go to the paint factory PAINTCOR to get some more paint to do the job. they tell me it is not there paint, and that PERMATEX. has been selling there paint and painting with some other stuff. and that i am one of many that they have had the same bad experience with, so not only is PERMATEX service useless but they don't even use what they selling you anymore buy the sounds of things. talking to them at PAINTCOR my roof should last about ten years not two, and the damp should never have happened, so if you painting beware of PERMATEX ,they not nice to deal with. <br> PAINTCOR WERE FANTASTIC I WILL USE YOU AGAIN THANKS FOR THE HELP.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819977;757174;44;2;0;0;0;0;2;NULL;NULL;NULL;15/02/23 16:47;15/02/23 15:05;Terrible service;7,30E+12;;***;Before calling Orca, I had read the complaints on Hello Peter, but decided to try them anyway as there were some compliments. Unfortunately I had the same shocking service as the other people did. <br> <br> The appointment was made for 2pm for a technician to come out. At exactly 2pm I was called to say the technician would be late, but he couldn't tell me what time. Surely he knew long before that, that he would be late? I didn't hear a word futher until I called again at 4:00pm and was told someone would call me back. I waited, and still not a word from them, so I called again at 4:40pm, only to find out the technician couldn't actually come out today. Do these people not realise we have to take time off from work?<br> <br> I will certainly not be using them again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819978;688384;13;2;0;0;0;0;2;NULL;NULL;NULL;15/02/23 16:54;15/02/23 15:05;bad service and damaged car;8,41E+12;volkswagen;***;From buying our VW Polo 1.4 to date we have only had bad luck and terrible service. The car has had numerous faults in a 1 and a half year period. With only 65000 km on the meter. The service is terrible at the branches and the car is damaged... again. Hello Peter does not have enough carracters to explain the full story, but this is atrocious from a leading provider.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;540219;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/02/23 17:05;15/02/23 15:06;Incompetence and poor service delivery;***0;;***;I logged an ATM claim on Tuesday 17 February and query no *** was provided to me. I made a cash deposit of R2500 and R200 was rejected because the notes were folded. I didn't receive a slip, the amount was not updated and was not returned either. A SBV custodian was busy with loading the ATM when I explained my story. He checked and confirmed that the deposit did reject and that he could see the amount of R2300 in R100 notes. He said that he put the money in a separate envelope. I logged the query whilst standing at the ATM. I have been in contact with Standard Bank since Thursday and was told that they require the ATM number. The number was given when the query was initially logged. When I called on Friday they requested this number again. Today, I was told the same story twice. I told them on Friday that I needed the money urgently. Every time I was told that the query is being escalated to a Team leader. No one has contacted me yet and I am in urgent need of the money. I did not want to walk around with this money as it is a great risk. A service rating of -10 will be given should I be contacted for research purposes.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819964;624;4;2;0;1;0;0;2;NULL;NULL;NULL;15/02/23 17:10;15/02/23 15:11;galaxy 5 s repairs;6,50E+12;;***;On 2 August 2014 my husband took out a contract with Vodacom for a Samsung Galaxy S (tablet) from Tiekams East London (hemmingways). It gave us problems from the moment we got it - switching off at will. my husband had purchased it to use as a GPS while travelling and more than once found himself stranded in areas of JHB unfamil**** to him. We have since returned the tablet to Vodacom (via Tiekams) at least 4 times. Twice we didnt even take the machine out of the shop before finding that it was still faulty and handing it back in again. we collected the tablet from Tiekams only to realise that the backlight no longer came on. We returned the tablet to Tiekams on the 24 Jan 2015 and we still dont have it back. Meera at Tiekams told us that it had been returned to them with a crackd screen and she had returned it to Vodacom. On investigating further we found that she does have it, and now wants to argue with the courier service to repair the screen. I have spoken to Samsung. They cant understand why Vodacom keeps returning a faulty machine to us. They should swop it out. Vodacom refuse responsibility and so does Tiekams. i do have a paper trail;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;773804;754561;3;5;0;0;0;0;5;NULL;NULL;NULL;15/02/23 17:08;15/02/23 15:12;Thank you for great service;;Chris;;This is my second compliment.<br> My Fist Compliment was deleted by Hellopeter.com<br> You went all out to make my Laptop Work 100% <br> Thank you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;816236;1132;5;2;0;1;0;0;2;NULL;NULL;NULL;15/02/23 17:03;15/02/23 15:15;Worst experience we've ever had;;Manager;***;We received vouchers when we went to watch 50 Shades of Grey as the power went out and the cinema didn't have power.<br> <br> We returned the next weekend to redeem our vouchers. We entered the movie theater and noticed quite a few problems. Firstly, there was ******* strewn all over the cinema, and nothing was cleaned. We went to one of the cinema attendants to report the issue, and his reply to us was \it's not my problem\"". We then decided to go to the manager and complain about the employee and the dirty cinema.<br> <br> Eventually they sent in a cleaner 20 minutes into the movie. We were asked to move no less than twice"

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Replies (1)
Telkom
Telkom's reply25 Feb 2015, 11:20
Official
Hello lisa.H ,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM91885.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team