Telkom service is unacceptable

Hi <br> <br> My ADSL and voice line is not working, this has been happening from the 6th of August, today is the 28th August and still no service. I have called the call centre about 8 times trying to get this resolved and they keep escalating but nothing gets fixed. I have been given three different reference numbers for the same fault, every time telkom closes the fault saying it is resolved when it is not then I'm given a new reference number and it's escalated again. I have asked the call centre that someone from escalation call me, nobody has called. Telkom has debited me full subscription but give me no service. I am totally upset at the service being offered and I have to keep calling to try and get my line to work and its the same procedure all the time, I wait for almost an hour for a call centre agent to answer then get told it will be escalated then get a sms that its resolved when its not, then I have to call back and do the same thing again. I will not accept this sort of service from Telkom and if this is the case I want Telkom to cancel my subscription. I would not recommend Telkom to anybody after the service I received. <br>