TELKOM SERVICE IS THE WORST - NO RESOLUTION DESPITE MORE THAN 10 OPPORTUNITIES TO RECTIFY

I am a very frustrated soon to be EX TELKOM CUSTOMER unless you are able to resolve my problem. I am going to take the trouble to write my entire story down here which will be easily copied and pasted to Hello Peter unless you can do the necessary to resolve the matter. I was promised that by Odette that you would call me by close of business yesterday when I spoke to her in the morning. By 4.30pm I decided to call back as you had not responded and spoke to Sandika who also said that she would escalate the matter to you. Still NOTHING.

My story began on Monday 30/11 when I called 10213 and soke to Gugu to do an Upgrade on my number ***. Gugu told me that the upgrade was approved. I waited a week without feedback from Telkom. Several phone calls to 10213 which wasted a lot of my time and which was very frustrating resulted in me finally being given the order numbers ***A and ***A. The Upgrade was with the A31 and Watch on Freeme 1.5G on my number ***. I confirmed to Gugu that my same FNB Banking Details app****. Because I was told that I had to personally sign for the package I opted for delivery to my work address which is Willowton Group, 266 Ohrtmann Road, Willowton Industrial, Pietermaritzburg, 3201. My residential address is 84 Plymouth Road, ALLANDALE, Pietermaritzburg, 3201. My suburb is ALLANDALE and NOT Raisethorpe as was incorrectly captured on your system. I also asked Odette to remove my OLD work address from the system.

I was told that when the courier delivers I must produce my ID and Proof of Residence which I have on hand. I them got an irritating message from CourierIT saying that the parcel had to be returned to SENDER due to No Proof of Residence. What the hell is this. The below shows the status of my order which you need to RESOLVE TODAY.