Telkom service is the WORST I've ever experienced!!!

I've never seen such bad service ever. Our uncapped ADSL has been down for a month and a half now, we've logged the issue and after about 3 weeks we were told the issue has been resolved. It was not resolved so we logged another ticket and after two weeks of the second ticket and roughly 8 hours of time spent on the phone trying to get this resolved we were told to go into the store and ask for an 'Integrated Data Sim' to cover the internet costs at our home. We went in and they offered us 2gb per month, which won't last (hence the uncapped). The consultant could not do anything for us from his desk and there was no manager available as well.

Our internet is on a contract but a contract is there to ensure payments from client side and to ensure service from ISP side. What is the use of having a contract if one party can't provide the agreed upon service.